Terms and Conditions
(Last updated on June 19, 2024)
These Terms and Conditions including the Access Service Agreement and the Authorized User Terms (collectively, “Terms”) are a legal agreement between Customer (as defined below) and Exela Enterprise Solutions, Inc. (together with its subsidiaries, “Exela”) which govern the access to and use of the PCH Global software and service (“PCH”), this site, and other related sites sponsored by Exela, any related services, and if applicable, applications, including integrations provided by Exela (collectively, the "Sites"). PCH was created by and is a brand owned by subsidiaries of Exela. If the party that is accessing or using PCH or related Sites (the “Customer” or “User”), then these Terms apply to Customer’s use.
Exela’s PCH is a web-based digital exchange platform for the insurance industry that provides a single point of access for claims management, correspondence, and payments. Notwithstanding, Exela is not authorized or licensed to provide, and does not engage in providing medical advice. Nothing in the Site is intended to be representative as the provision by Exela of medical advice.
By accessing, using, or downloading any materials from the Sites, registering for the services, or downloading or using any of the apps, Customer agrees to be bound by these terms. IF CUSTOMER DOES NOT AGREE TO THESE TERMS, CUSTOMER IS NOT AUTHORIZED AND MUST CEASE USING THE SERVICES AND ACCESSING THE SITE(S) IMMEDIATELY.
Recognizing the global nature of the Internet, Customer must comply with all local rules regarding online conduct and acceptable use of "Information." Specifically, Customer agrees to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which Customer resides.
THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND WAIVER OF JURY TRIALS AND CLASS ACTIONS GOVERNING DISPUTES ARISING FROM THE USE OF THE SERVICES WHICH AFFECT CUSTOMER’S LEGAL RIGHTS AS DETAILED HEREIN. PLEASE READ CAREFULLY.
CUSTOMER MUST BE OF LEGAL AGE (18 YEARS OF AGE OR OLDER, OR OTHERWISE OF LEGAL AGE IN CUSTOMER RESIDENT JURISDICTION) AND COMPETENT TO AGREE TO THESE TERMS TO USE THE SITES OR SERVICES. IF CUSTOMER AGREES TO THESE TERMS ON BEHALF OF AN ORGANIZATION OR ENTITY, CUSTOMER REPRESENTS THAT IT HAS THE AUTHORITY TO AGREE TO THESE TERMS ON THAT ORGANIZATION OR ENTITY’S BEHALF AND BIND THEM TO THESE TERMS, IN WHICH CASE THE REFERENCES TO “CUSTOMER” OR “USER” IN THESE TERMS, EXCEPT FOR IN THIS SENTENCE, WILL REFER TO THAT ORGANIZATION OR ENTITY.
CUSTOMER, THE USER, SHALL TAKE ALL REASONABLE STEPS TO ENSURE THAT NO UNAUTHORIZED PERSONS HAVE ACCESS TO THE SITES, AND TO ENSURE THAT NO PERSONS AUTHORIZED TO HAVE SUCH ACCESS SHALL TAKE ANY ACTION THAT WOULD BE IN VIOLATION OF THESE TERMS.
CUSTOMER’S RESPONSES TO ALL QUESTIONS THROUGHOUT THE ELECTRONIC PROCESS MAY BE RECORDED AND MADE PART OF ITS ELECTRONICALLY SIGNED DOCUMENTS RECORD.
BY USING THE SERVICES (AS DEFINED BELOW), CUSTOMER CONSENTS TO RECEIVE ELECTRONIC COMMUNICATIONS FROM EXELA AND/OR ITS PARTNERS AND AFFILIATES. CUSTOMER AGREES THAT ANY NOTICES, AGREEMENTS, DISCLOSURES OR OTHER COMMUNICATIONS THAT ARE SENT TO CUSTOMER ELECTRONICALLY WILL SATISFY ANY LEGAL COMMUNICATION REQUIREMENTS, INCLUDING THAT SUCH COMMUNICATIONS BE IN WRITING, PROVIDED THAT ANY COMMUNICATION TO CUSTOMER IS SENT TO THE EMAIL ADDRESS PROVIDED ON CUSTOMER’S ACCOUNT. CUSTOMER AGREES THAT ANY COMMUNICATION TO EXELA WILL BE SENT TO NewPCHGlobal.Support@exelatech.com or by contacting +1-888-988-0605. FOR FURTHER HANDLING.
A. USER TYPES
Customer’s use of PCH through the Sites and the access to relevant support from Exela (collectively, the "Services") is available on a subscription basis (“Subscription Services”) for a term as selected through different Subscription Plans and Subscription Levels which are available on the Site ("Subscription Period" and "Subscription Level").
SUBSCRIPTION SERVICES. If Customer purchases a Subscription Plan, Customer will have access to Services based on the plan that Customer selects and time commitment. In accordance with Exela’s Subscription Plan descriptions, Exela will limit Customer’s access to certain features, volume, and/or time-based on the Subscription Plan that Customer selects. Exela reserves the right at any time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice.
B. OWNERSHIP OF PROPRIETARY INFORMATION; CONTENT
The Services contain materials that are proprietary and are protected by copyright laws, international treaty provisions, trademarks, service marks, and other intellectual property rights, laws, and treaties. Exela, and its licensors own and will retain ownership of all right, title, and interest in the Services, including intellectual property rights therein (but excluding Customer’s Content (as defined below). Customer owns and will retain ownership of all right, title, and interest in Customer’s Content. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner. Neither party will do anything inconsistent with such a title. Customer’s use of any Exela proprietary information other than as permitted in accordance with these Terms is strictly prohibited.
The Services consist of web-based digital exchange platform for the insurance industry that provides a single point of access for claims management, correspondence, and payments and any data contained therein (collectively "Content"). Customer owns and will retain ownership of all right, title, and interest in Customer’s Content uploaded to the Services, including intellectual property rights therein. Except as described in these Terms, Exela claims no ownership rights in Customer Content. Exela may provide links to publicly available Content to use with the Services but is not responsible in any manner for such publicly available Content. However, Customer is responsible for ensuring that any Content (as well as any publicly available Content) that is used in connection with the Services complies with the United States copyright laws, other intellectual property laws, and treaties, as well as applicable privacy laws and export laws. Exela does not have the ability to screen all Content, but Exela shall have the right (but not the obligation) in its sole discretion to remove all or part of Customer’s Content from the Services. Customer is responsible for the Customer Content and activities of its Authorized Users.
Although Customer is in no way obligated to do so, if Customer does choose to share an idea, suggestions, information, or feedback relating to the Services ("Suggestions"), then Customer hereby assigns, transfers, and conveys to Exela, all worldwide right, title, and interest in and to all intellectual property rights in all of Customer’s Suggestions.
Exela and/or its licensors owns and will retain ownership of all right, title, and interest in its Content, including all intellectual property rights therein. Customer claims no ownership of Exela and/or its licensors’ Content.
C. LIMITED LICENSE
Upon Customer’s acceptance of these Terms, Exela hereby grants a limited, revocable, non-exclusive, non-transferrable license to access and use the Services (including Exela and/or its licensors’ Content provided in connection with the Services) solely for Customer’s business purpose and only as expressly permitted herein. Customer acknowledges that Exela reserves all rights relating to the Services not expressly granted to Customer herein. The license, Service or software is considered delivered and accepted when made available for access.
Customer will not permit anyone else to: (a) share its login ID for the Services with any other person ; (b) access another users account, circumvent standard access to the Services, or attempt to gain unauthorized access to the Services; (c) use the Services in a manner that is illegal, defames, abuses, tortious, harasses, stalks, threatens, or violates the legal rights of others; (d) use the Services to impersonate another person or entity or misrepresenting Customer or affiliation with an entity, including sending deceptive source-identifying information such as spoofing or phishing, or to upload, post, host, or transmit unsolicited email or spam, or use the Services to transmit any malware, Trojan horses, worms or viruses or any destructive or malicious code; (e) rent, lease, distribute, sell, resell, assign, or otherwise transfer rights to the Services or Exela Content and/or its licensors’ Content; (f) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying intellectual property relevant to the Services; and (g) use the Services or Exela’s and/or its licensors’ Content for the benefit of a competitive offering to the Services or to intentionally harm or discredit Exela.
Any violation by Customer of the license restrictions contained in this Section may result in the immediate termination of Customer’s right to use the Services, as well as potential liability for copyright infringement or other claims. Exela reserves the right to refuse service to anyone for any reason at any time.
D. CONFIDENTIAL INFORMATION
In connection with the Services, Customer and Exela may share proprietary or non-public information (“Confidential Information”) which may or may not be designated as “Confidential,” “Proprietary” or some similar designation. "Confidential Information" will not include any information which: (a) was previously known to the other party without restriction on use or disclosure; (b) is or becomes publicly available, through no fault or breach of these terms by the receiving party; (c) is rightfully obtained by the receiving party from a third-party not under a duty of confidentiality and without restriction on use or disclosure; (d) is independently developed by such other party without reference to the Confidential Information.
The receiving party of Confidential Information agrees: (a) not to disclose Confidential Information to a third-party, with the exception that Confidential Information may be disclosed to such party’s employees, and/or its affiliates, consultants, attorneys, accountants or other professional advisors who have a need to have the information that are under confidentiality obligations that are at least as restrictive as the terms contained herein or subject to direction of the disclosing party; (b) to protect the secrecy of and to avoid disclosure and unauthorized use of the disclosing party's Confidential Information to the same degree that it takes to protect its own Confidential Information, and in no event less than reasonable care; and (c) to use Confidential Information only as necessary to fulfill its obligations and exercise its rights under these Terms.
E. HANDLING OF EU PERSONAL DATA
The following terms have the meanings given in the General Data Protection Regulation (EU) 2016/679: "personal data", "data subject" and "process". To the extent Customer is an individual, Customer hereby expressly grants consent to Exela to: (a) process its personal data (including sensitive personal data) in accordance with the Privacy Policy and to collect, use, and disclose such personal data in order deliver Services and otherwise in accordance with the terms herein; (b) disclose personal data (including sensitive personal data) to the categories of recipients described in the Privacy Policy; (c) transfer personal data (including sensitive personal data) throughout the world, including to the United States and other countries that do not ensure adequate protection for personal data (as determined by the European Commission); and (d) disclose personal data (including sensitive personal data) to comply with lawful requests by public authorities, including to meet national security or law enforcement requirements.
F. DEVICES AND/OR INTERNET
Services depend on third-party network and Internet providers and device manufacturers that are outside of Exela’s control. Customer acknowledges that Exela will not be responsible or liable for performance or non-performance as a result of such devices or networks. Customer acknowledges that the processing and transmission of the Services, including the Content, may involve transmissions over various networks and unencrypted transfer to a network or device. Customer acknowledges that third-party networks or devices may change their technical requirements interfering with the operation of the Services.
G. WARRANTIES AND DISCLAIMERS
Customer hereby represents and warrants to Exela that: (a) Customer has all requisite rights and authority to use the Services under these terms and to grant all applicable rights herein; (b) is responsible for use of the Services; (c) solely responsible for maintaining the confidentiality of password(s); (d) will promptly notify Exela of any unauthorized use of the Services; (e) agrees that Exela will not be liable for any losses incurred as a result of a third-party's use of Customer’s account, regardless of whether such use is with or without Customer’s knowledge and consent; (f) will use the Services for lawful purposes only and subject to these terms; (g) any information Customer submits to Exela is true, accurate, and correct; and (h) will not attempt to gain unauthorized access to the system or the Services, other accounts, computer systems, or networks under the control or responsibility of Exela.
Customer acknowledges that the Sites and/or Services and any related products, information, documentation, software, technology, technical data, and any derivatives thereof, that Exela makes available (collectively “Excluded Data”) is subject to export control laws and regulations of the United States (including, the U.S. Export Administration Act and the sanctions regulations administered by the U.S. Department of the Treasury Office of Foreign Assets Control (“OFAC”)) and other jurisdictions (collectively “Export Laws”). Customer represent and warrant that Customer will not access, download, use, export, or re-export, directly or indirectly, the Excluded Data to any location, entity, government or person prohibited by Export Laws (including to any end-user in a U.S. embargoed country or territory or an end-user included on OFAC’s listing of Specially Designated Nationals or the U.S. Commerce Department’s Entity List or Denied Persons List) without first complying with all Export Laws that may be imposed by the U.S. Government and any country or organization of nations within whose jurisdiction Customer operates or does business. Customer is solely responsible for complying with Export Laws for all Excluded Data and any of its content transmitted through the Sites.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES AND SITES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CUSTOMER’S USE OF THE SERVICES AND SITES SHALL BE AT CUSTOMER’S SOLE RISK. EXELA AND ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, AND LICENSORS (“EXELA PARTIES”) (i) MAKES NO ADDITIONAL REPRESENTATION OR WARRANTY OF ANY KIND WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY MATTER WHATSOEVER; (ii) EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, AND TITLE; AND (iii) DOES NOT WARRANT THAT THE SERVICES OR SITES ARE OR WILL BE ERROR-FREE, WILL MEET CUSTOMER’S REQUIREMENTS, OR BE TIMELY OR SECURE. CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING FROM USE OF THE SERVICES OR SITES.
EXELA MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES AND SITES CONTENT AND ASSUMES NO RESPONSIBILITY FOR ANY: (i) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (ii) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM THE ACCESS TO AND USE OF SERVICES AND SITES; (iii) ANY UNAUTHORIZED ACCESS TO OR USE OF EXELA SERVERS; (iv) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITES; (v) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SITES; (vi) ANY LOSS OF CUSTOMER DATA OR CUSTOMER CONTENT FROM THE SITES; AND/OR (vii) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES AND SITES. CUSTOMER WILL NOT HAVE THE RIGHT TO MAKE OR PASS ON ANY REPRESENTATION OR WARRANTY ON BEHALF OF EXELA TO ANY THIRD-PARTY.
Because some jurisdictions do not allow limitations on implied warranties, the above limitation may not apply to Customer. In that event, such warranties are limited to the maximum extent permitted by and for the minimum warranty period allowed by the mandatory applicable law.
Exela’s sole obligation and Customer’s sole and exclusive remedy for any breach of these terms is limited to Exela’s reasonable commercial efforts to correct the non-conforming services at no additional charge to Customer. In the event that Exela is unable to correct material deficiencies in the Services after using commercially reasonable efforts to do so, Customer shall be entitled to terminate the Services.
H. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EXELA BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY: (a) USE OF THE SITES OR THE SERVICES; (b) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (c) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM CUSTOMER’S ACCESS TO AND USE OF THE SITES OR THE SERVICES; (d) ANY UNAUTHORIZED ACCESS TO OR USE OF EXELA SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN; (e) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM EXELA SERVERS; (f) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SITES OR THE SERVICES BY ANY THIRD-PARTY; (g) ANY LOSS OF DATA OR CONTENT FROM THE SITES OR THE SERVICES; (h) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF CUSTOMER’S USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITES OR THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT THE EXELA PARTIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND/OR (i) THE DISCLOSURE OF INFORMATION PURSUANT TO THESE TERMS OR THE EXELA PRIVACY POLICY.
Each provision of these Terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages represents an agreed allocation of the risks of these Terms between Customer and Exela. This allocation is an essential element of the basis of the bargain between the parties.
I. INDEMNIFICATION
Customer will defend, indemnify, and hold Exela harmless from any and all third-party claims, damages, liabilities, and costs (including, but not limited to attorneys' fees) arising from or related to: (a) allegations that Customer’s Content infringes any intellectual property or other rights of any person or entity, (b) Customer’s failure to comply with these Terms, or (c) Customer’s willful misconduct or negligence.
Exela retains the exclusive right to settle, compromise, and pay, without Customer’s consent, any and all claims or causes of action that are brought against Exela. Exela will (a) promptly provide notice to Customer of any claim, suit or proceeding for which indemnity is claimed and Customer agrees to cooperate with Exela defense of these claim(s). Customer will not enter into any settlement that imposes liability or obligations on Exela without Exela’s express prior consent.
J. PAYMENT; FEES
Customer shall pay Exela all fees associated with the Subscription in advance of each Subscription Period whether or not Customer uses any or all of the Subscription Services for which Customer subscribes. Prior to accessing the Subscription Services, Customer must provide Exela with a valid credit card/debit card, or other forms of payment acceptable to Exela. Additionally, Customer is responsible for payment of any additional charges along with all taxes, including sales, use, personal property, value-added, excise, customs fees, import duties, stamp duties and any other similar taxes and duties, including penalties and interest, imposed by any federal, state, provincial or local government entity on the transactions contemplated by these Terms, excluding taxes based upon Exela’s net income.
CUSTOMER’S PAYMENTS ARE NON-REFUNDABLE EXCEPT AS EXPRESSLY PROVIDED IN THE TERMS OF THIS SECTION J AND SECTION K. If Customer provided a credit card, Customer agrees, authorizes, and consents that Exela may charge Customer’s account for all fees for the Subscription Services as they are incurred, including renewal payments on the last day of each Subscription Period. The authorization to a charge continues through the applicable Subscription Period and automatic renewal terms unless Customer CANCELS the Subscription Services as set forth in SECTION K of these Terms. If Customer is invoiced by Exela, Customer agrees to pay all such invoices within seven days (07) days of the date of the invoice. As a subscriber, Customer agrees to provide Exela with complete and accurate billing and contact information and keep it up to date throughout the Subscription Period.
If Exela fails to receive payment from Customer by any due date, Exela may, in its sole discretion, suspend use of Subscription Services and delete Customer’s account. Customer further agrees to reimburse Exela for all reasonable fees and costs incurred to collect past due amounts.
Customer acknowledges that Exela may change its fees and/or fee structures for Services from time to time in its discretion. Exela will post notice of such changes on the Sites. Any pricing changes to the paid Subscription Services will be effective as of Customer’s next Subscription Period and not impact the current Subscription Period. Customer agrees that continued use of all or part of the Services will be subject to Customer’s payment of any applicable fees. Exela shall not be liable to Customer or to any third-party for any modification, price change, suspension, or discontinuance of the Services.
If Customer in good faith disputes of any payment, Customer should contact the Exela support team with details of the dispute, any supporting documentation, and its contact information within thirty (30) days of Customer becoming aware of the dispute. Customer will continue to pay all amounts when due (even disputed amounts) while the parties work diligently and promptly to resolve the dispute. Upon resolution, Exela will promptly credit any amount owed to Customer or Customer will promptly pay all amounts owed to Exela or Exela will adjust the amount against any outstanding payments.
In order to receive a credit or dispute an invoice, please contact Exela support at NewPCHGlobal.Support@exelatech.com or by contacting +1-888-988-0605.
K. TERMINATION
Customer can CANCEL the Subscription Services by sending an email to NewPCHGlobal.Support@exelatech.com or by contacting +1-888-988-0605 (Business Hours: 7:00am to 5:00pm Eastern Time Zone) or request cancellation via PCH portal, seven (7) days prior to the end of the current Subscription Period. No Cancellation/Refund is allowed for the current subscription period.
The arrangement contemplated by these Terms will be effective as of the earlier of either (i) the date that Customer accepts these Terms or (ii) the date that Customer signed a sales order with the end of the Subscription Period specified in Customer’s applicable order form, or if no term is specified, until the arrangement contemplated by these Terms is terminated by either Party in accordance with these Terms. These Terms will, upon the expiration of Customer’s Subscription Period, automatically renew for successive Subscription Periods unless Customer CANCELS the Subscription Services seven (7) days prior to the end of the then-current Subscription Period. If Customer or Exela elects not to renew the Services before the end of the current Subscription Period, Customer will not be charged for subsequent periods.
Exela may terminate the arrangement contemplated by these Terms or suspend the use of Subscription Services if Customer (a) violate the license restrictions contained in these Terms, or (b) is past due on payment of a fees owed and have not responded to request for payment, (c) billing or contact information is false, fraudulent or invalid, (d) issued bad checks or reversed credit/debit card transactions, (e) breach or otherwise to fail to comply with these Terms and have not cured such breach within five (5) days of, or Exela’s written notice specifying the alleged breach, or (f) enter receivership, general assignment for the benefit of creditors, any bankruptcy or insolvency proceedings that are not dismissed within sixty (60) days, liquidation, dissolution or termination of Customer’s business operations. Exela may also elect to cancel the Subscription Services at the end of the then current Subscription Period by providing Customer at least seven (7) days’ prior written notice.
L. EFFECT OF TERMINATION
If these Terms expire or are terminated for any reason: (a) Customer will pay to Exela any amounts that have accrued before, and remain unpaid as of, the date of the termination or expiration, including those for the billing cycle in which termination occurs; (b) any and all of the liabilities to Exela that have accrued before the effective date of the expiration or termination will survive; (c) licenses and use rights granted to Customer with respect to the Services and Sites and intellectual property will immediately terminate; (d) Exela’s obligation to provide any further services under these Terms will immediately terminate. Exela will not be liable to Customer or any third-party for termination of the arrangement contemplated by these Terms or any termination or suspension of Customer’s use of the Services.
CUSTOMER ACKNOWLEDGES THAT CUSTOMER CONTENT WILL BE DELETED FROM THE SERVICES UPON THE TERMINATION OR UPON THE EXPIRATION DATE OF THE CANCELLED SUBSCRIPTION. THIS INFORMATION CANNOT BE RECOVERED ONCE DELETED. IF CUSTOMER IS NOT A CURRENT SUBSCRIBER, EXELA WILL NOT STORE CONTENT ON CUSTOMER’S BEHALF.
M. GOVERNING LAW
The arrangement contemplated by these Terms will be governed by and construed in accordance with the substantive laws in the State of New York. These Terms will not be governed by the conflict of law rules of any jurisdiction that would result in the application of any laws other than those of the State of New York or the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.
N. BINDING ARBITRATION
IN THE EVENT OF A DISPUTE, CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS OR TO EXELA, THE COMPLAINING PARTY SHALL NOTIFY THE OTHER PARTY IN WRITING THEREOF. WITHIN THIRTY (30) DAYS OF SUCH NOTICE, BOTH PARTIES SHALL ATTEMPT TO RESOLVE THE DISPUTE IN GOOD FAITH. IF THE DISPUTE IS NOT RESOLVED BY NEGOTIATION OR MEDIATION, AT ANY TIME AFTER EXPIRATION OF THIRTY (30) CALENDAR DAYS FROM THE DATE OF THE WRITTEN REQUEST FOR INFORMAL SETTLEMENT. INSTEAD OF SUING IN COURT, EXELA AND CUSTOMER EACH AGREE TO SETTLE DISPUTES ONLY BY ARBITRATION. THE DISPUTE SHALL BE SUBMITTED TO BINDING ARBITRATION IN ACCORDANCE WITH THE AAA COMMERCIAL ARBITRATION RULES BY A SOLE INDEPENDENT ARBITRATOR CHOSEN BY THE AAA OFFICE IN NEW YORK CITY. THE ARBITRATOR SHALL ISSUE A WRITTEN AWARD STATING THE REASONS THEREFOR. THE RULES IN ARBITRATION ARE DIFFERENT. THERE IS NO JUDGE OR JURY, AND REVIEW IS LIMITED, BUT AN ARBITRATOR CAN AWARD THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME LIMITATIONS STATED IN THESE TERMS AS A COURT WOULD. JUDGEMENT UPON THE AWARD RENDERED BY THE ARBITRATOR SHALL BE BINDING ON BOTH PARTIES AND MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION. THE ARBITRATION SHALL BE CONDUCTED IN THE ENGLISH LANGUAGE. EITHER PARTY SHALL RETAIN THE RIGHT TO OBTAIN INTERIM EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION. IN NO EVENT SHALL THE ARBITRATOR BE EMPOWERED TO AWARD PUNITIVE DAMAGES. EACH PARTY SHALL BEAR ITS OWN EXPENSE OF ARBITRATION AND SHALL SHARE EQUALLY THE COST OF THE ARBITRATOR AND THE ARBITRATION PROCEEDINGS.
O. WAIVER OF JURY TRIAL; CLASS ACTION WAIVER
SUBJECT TO THE FOREGOING AGREEMENT TO ARBITRATE, EXELA AND CUSTOMER EACH KNOWINGLY WAIVE ANY RIGHT TO JURY TRIAL UNDER THESE TERMS, AND CUSTOMER FURTHER AGREES THAT ARBITRATION SHALL PROCEED SOLELY ON AN INDIVIDUAL BASIS WITHOUT THE RIGHT FOR ANY CLAIMS TO BE ARBITRATED ON A COLLECTIVE OR CLASS ACTION BASIS OR ON A BASIS INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF OTHERS ("CLASS ACTION WAIVER"). CLAIMS MAY NOT BE JOINED OR CONSOLIDATED UNLESS AGREED TO IN WRITING BY EXELA. THE WAIVER OF JURY TRIAL AND AGREEMENT TO ARBITRATE SHALL REMAIN IN EFFECT EVEN IF THE CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE. CUSTOMER AND EXELA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN CUTOMER’S OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
P. THIRD-PARTY CONTENT
The Services may provide, links to other third-party websites, services, or resources that are beyond Exela control. Exela makes no representations as to the quality, suitability, functionality, or legality of any third-party content to which links may be provided, and Customer hereby waives any claim that Customer might have against Exela with respect to such services. Exela IS NOT RESPONSIBLE FOR THE CONTENT ON THE INTERNET OR WEB PAGES THAT ARE LOCATED OUTSIDE THE SITE OR POSTS OF USER CONTENT. Customer’s usage through the Site, including any payment gateway, and any other terms, conditions, warranties, or representations associated with such dealings are solely between Customer and such provider. Customer agrees that Exela shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such links to third-party websites or resources on the Site.
Q. MARKETING
Customer grants Exela the right to list, present or utilize their name, data and logo as a PCH customer on Exela’s service website and/or marketing materials. If the Customer wishes to withdraw its consent, the Customer can send its request on NewPCHGlobal.Support@exelatech.com. Exela shall within seven (7) days of receipt of Customer’s request remove Customers name, data and logo from Exela’s service website and/or marketing material.
R. MISCELLANEOUS
The Services provided hereunder are "commercial items" as that term is defined at 48 C.F.R. 2.101 (October 1995) consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212 (Sept 1995) and are provided to the U.S. Government only as a commercial end item. All U.S. Government End User's rights to access and use the Services are set forth in 48 C.F.R. 12.212 and 48 C.F.R. 227.7202 (June 1995).
These Terms may be agreed to online, by use of the Services and/or executed by electronic signature and in one or more counterparts.
These Terms do not establish the parties as business partners or agents of the other, and neither party has the right to bind the other on any third-party agreement.
Customer may not assign any of its rights or obligations hereunder, except in connection with a merger or acquisition. Subject to the foregoing, these Terms shall be binding upon, and inure to the benefit of, the successors and assigns of the parties thereto.
Except for any payment obligations, neither Customer nor Exela will be liable for failure to perform any obligation under these Terms to the extent such failure is caused by a force majeure event (including acts of God, pandemic or epidemic, natural disasters, war, civil disturbance, action by a governmental entity, strike, crime, and other causes beyond the party’s reasonable control). The party affected by the force majeure event will provide notice to the other party within a commercially reasonable time and will use commercially reasonable efforts to resume performance as soon as practicable. Obligations not performed due to a force majeure event will be performed promptly after the force majeure event concludes.
These Terms, together with the "Consent To Proceed Electronically," described at Consent To Proceed Electronically and "Privacy Policy," which governs Exela’s use of Customer’s information, described at Privacy Policy, each of which are incorporated herein, constitute the entire agreement between the parties with respect to Customer’s access and use of the Services. These Terms supersede and replace all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter and prevails over any conflicting terms contained in any documents, communications, or discussions. All waivers must be in writing and signed by the party waiving its rights. If any part of these Terms is found unenforceable by an arbitrator or court of competent jurisdiction, the rest of these Terms will nonetheless continue in effect, and both parties agree that the unenforceable provisions will be modified so as to best accomplish the objectives of these Terms within the limits of applicable law.
Exela may revise these Terms or any additional terms and conditions that are relevant to the Services from time to time to reflect changes in the law or to the Services. Please review the site on a regular basis to obtain timely notice of any revisions. Exela will post the revised terms on the Site with a “last updated” date. Customer agrees that Exela shall not be liable to Customer or to any third-party for any modification of the Terms. IF CUSTOMER CONTINUES TO USE THE SERVICES AFTER THE REVISIONS TAKE EFFECT, CUSTOMER AGREES TO BE BOUND BY THE REVISED TERMS.